TekFix AI is your always-on IT support assistant, combining artificial intelligence with an enterprise-class human helpdesk. It provides instant, affordable help for common computer, network, and Microsoft 365 issues — 24 hours a day, 7 days a week.

TekFix AI costs just £1 per month for unlimited AI-powered support.
If you ever need to speak to a real engineer, you can escalate for only £1 per minute.
Optional Security Monitoring is available at £2 per device per month for advanced protection and threat detection.

Simply open the TekFix app or web chat, ask your question, and our AI assistant will guide you step by step to resolve the problem.
If the issue is complex, you can connect directly with a live engineer — all without leaving the app.

Yes — the TekFix tray app runs quietly on your Windows device, giving you instant access to support whenever you need it.
You can also use TekFix through your web browser if you prefer not to install the desktop version.

TekFix AI includes a built-in local language model (LLM) and a library of known fixes for the most common IT issues. Even when your internet connection is offline, the app can still diagnose and repair many local problems such as Wi-Fi adapters, printers, and Windows configuration errors.

TekFix includes a Quick Actions menu right in your Windows system tray. It gives users one-click access to powerful troubleshooting and maintenance tools — no command-line experience required.
The tools are grouped into easy-to-use categories:

Network Fixes – Flush DNS, reset Wi-Fi adapters, renew IP, test connectivity.
Performance Tools – Clear temp files, free disk space, defrag drives.
System Repair – Run SFC and DISM scans, check file systems, reset search and icons.
Advanced Tools – Access Event Logs, create restore points, clear SSL state.
Other Menu Items – Open chat, view diagnostics, manage subscription, settings, about, exit.

These tools execute with appropriate permissions and provide instant feedback, helping you fix issues even before contacting support.

For most people and small businesses, yes.
TekFix AI handles the majority of everyday IT issues instantly — no waiting, no call queues.
For anything more advanced, our enterprise-class helpdesk ensures you always have expert backup when it’s needed.

TekFix AI can assist with:

• Email and Microsoft 365 problems

• Printer, Wi-Fi, and connection issues

• Windows errors and performance problems

• File access or sharing issues

• Basic cybersecurity advice and troubleshooting

If something can’t be solved instantly, you can escalate to a human engineer for live assistance.

The optional Security Add-On enhances protection with real-time threat detection and monitoring for each device.
It’s available for £2 per month per device and provides an extra layer of security, particularly for business users.

Yes — TekFix AI is available around the clock.
You can chat with the AI assistant or open a support session at any time, day or night.

You can download our app directly at tekfix.ai.
Once installed, the TekFix app gives you a 14-day trial of our AI IT assistant.  Once you subscribe, you will have full access to our service desk.

Yes. TekFix AI is designed to be flexible — there are no long-term contracts.
You can cancel or re-activate your subscription whenever you choose.

TekFix AI is designed for individuals, home users, and small businesses who need affordable, always-available IT support without traditional service contracts.